Return policy

RETURN ORDERS

Thank you for your purchase.

We hope you are happy with your purchase.

However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. 

 

RETURNS

All returns must be postmarked within seven (7) days of the purchase date.

All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

 

Nakkale Fashion Shopping App

Attn: Returns

Nakkale Warehouse

__________, __________

Nepal

Return shipping charges will be paid or reimbursed by us. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange.

Please allow at least seven (7) days from the receipt of your item to process your return or exchange. 

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned or exchanged:

   ●   Products more than 7 days after delivery.

   ●   Products marked as Non-returnable.

   ●   All temperature-controlled products (like Insulin, Injection, Temperature Controlled Eye Drops, Chocolates, etc.).

   ●   Undergarments in this category are excluded from our general return policy due to hygiene reasons.

   ●   Digital & Downloadable products

   ●   Grocery products

   ●   Some health and personal care orders.

   ●   Some jewelry orders

   ●   The product that is in unsealed/opened/used condition.

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Shipping Returns

To return your product, you should mail your product to returns@nakkale.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at returns@nakkale.com for questions related to refunds and returns.